THE BOTS EXPERTS BASED ON THE PROCEDURAL KNOWLEDGE CREATION INFORMATION TECHNOLOGY

Authors

  • Володимир Олександрович ТІМОФЄЄВ Kharkiv National University of Radio Electronics, Kharkiv, Ukraine
  • Олег Миколайович ГУЦА Kharkiv National University of Radio Electronics, Kharkiv, Ukraine
  • Олена Василівна ПЕРЕСАДА Kharkiv National University of Radio Electronics, Kharkiv, Ukraine

DOI:

https://doi.org/10.20998/2413-3000.2017.1224.4

Keywords:

bot, declarative knowledge, expert system, information technology, procedural knowledge.

Abstract

Now the world web answers the questions "who?", "what?", "where?" and "when?" fast and completely. But not the question "how?", especially "how to settle emergency situation?” (which refers to procedural knowledge) usually, private user’s advice from various forums is employed as the response. And this is despite the real boom of bots - programs that mimic human action through the Internet interfaces and of the so-called chatbots, that are the programs to provide answers within individual sites. The differences in knowledge representation forms make it impossible to use existing chatbot creation information technologies for dissemination the procedural knowledge in the bot-experts form via Internet. For the problem solution, the original information technology is offered. The article is addressed to IT-specialists, experts in various areas and to heads of the enterprises to use for creating the Internet consulting business or to solve organizational problems in an existing business.

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Published

2017-03-14

Issue

Section

Сборник научных статей