OPTIMIZATION OF BUSINESS PROCESSES IN THE CENTER OF EMPLOYMENT

Authors

  • Шынара Галимжановна Джумадилова АТ «Міжнародний університет інформаційних технологій», Kazakhstan https://orcid.org/0000-0001-8509-3688
  • Кайнар Муратулы Центр роздрібного бізнесу, АТ «Народний банк», Kazakhstan

DOI:

https://doi.org/10.20998/2413-3000.2019.1326.6

Keywords:

As-Is and To-Be models, business processes, government services, optimization, value analysis, reengineering

Abstract

The purpose of this study is to develop a new model of business processes for the provision of public services on the example of the registration service of the applicant as a person looking for a job at the Center for Employment of Almaty. The subject of the study was selected business processes for the provision of public services  registration of the applicant as a "job seeker". To solve the set tasks, methods of a systematic approach to the study of organizational and economic phenomena, modeling, cost analysis, expert assessments, comparisons, etc. were used. The article builds models of business processes “As-Is” and “To-Be”, identifies duplicate operations, processes were reengineered and the two models were compared using functional cost analysis. Reengineering was carried out not only with the aim of optimizing the business processes of the state authority in question, but also with the goal of developing an “open government”. The article proposes restructuring procedures based on determining priority business processes for reengineering, which, unlike traditional approaches, are ranked based on selected criteria: performance, cost, time, quality, and decomposition by pairwise comparisons; A new model of business processes for the provision of public services has been proposed, a distinctive feature of which is the use of the state portal. As a result of the optimization of business processes, it was possible to reduce the number of operations from twenty-three to five operations, with a decrease in the total duration of the service and its cost. In this state institution, in addition to the considered service for the registration of a citizen as a job seeker, several state services are provided. Thus, it seems appropriate to work on optimizing business processes for other types of services. The results obtained during the study can be used in public institutions of any legal form.

References

Anisimov Ju.P., Zhuravlev Ju.V., Shaposhnikova S.V. Upravlenie biznes-processami vypuska novoj produkcii: Monografija [Management of business processes of product release: Monograph]. Voronezh: Voronezh, gos. tehnol. akad., 2003. 456 p.

Abdikeev N.M. i dr. Reinzhiniring biznes-processov [Business Process Reengineering]. M.: Izd-vo Jeksmo, 2005. 592 p.

Vasilenko L.A. Internet v informatizacii gosudarstvennoj sluzhby Rossii. «Jelektronnoe pravitel'stvo» Velikobritanii i Rossii [Internet in informatization of the state service of Russia. "Electronic Government" of Great Britain and Russia]. Social'no-gumanitarnye znanija [Socio-humanitarian knowledge]. 2016, no. 4, pp. 4-7.

Akchurin A. Perspektivy sovershenstvovanija gosudarstvennogo upravlenija v Respublike Kazahstan na osnove proekta epravitel'stva [Prospects for improvement of public administration in the Republic of Kazakhstan based on the e-government project]. Poisk, serija gumanitarnyh nauk [Search, Humanities Series]. 2017, no. 4, pp. 45–48.

Dempsi Dzh. Jelektronnoe pravitel'stvo i ego vygody dlja shirokih mass [E-government and its benefits to the masses] Gosudarstvennoe upravlenie v perehodnyh jekonomikah [Public administration in transition economies]. 2003, no. 1, pp. 123-133.

Esimova Sh.A. Gosudarstvennyj menedzhment kak faktor razvitija jekonomiki Kazahstana [State management as a factor in the development of the economy of Kazakhstan]. Қazaқstandaғy parlamentarizm. 2015, no. 3 (5), pp. 113–116.

Borisenko I. L. Razvitie organizacionno-jekonomicheskih nauk: teorija i metodologija [The development of organizational and economic sciences: theory and methodology]. Voronezh: Voronezh, gos. tehn. un-t., 2002. 149 p.

Kovalev S. M., Kovalev V. M. Sovremennye metodologii opisanija biznes-processov – prosto o slozhnom. Biznes inzhiniringovye tehnologii [Modern methodologies for describing business processes are simply complex. Business Engineering Technologies]. Available at: http://www.betec.ru/index.php?id=6&sid=33 (accessed 05.12.2018).

Павліха Н.В., Кицюк І. В. Monitoring and optimization of costs in the process of management of state programs and projects [Monitoring and optimization of costs in the process of management of state programs and projects]. Visnyk nacionaljnogho tekhnichnogho universytetu «KhPI». Zbirnyk naukovykh pracj.

Serija: Strateghichne upravlinnja, upravlinnja portfeljamy, proghramamy ta proektamy [Bulletin of NTU "KhPI". Series: Strategic management, portfolio, program and project management]. Kharkov : NTU "KhPI". 2016, no. 1.(1173), pp. 47-51. DOI:https://doi.org/10.20998/2413-3000.2016.1173.9

Kurochkin A. V. «Otkrytoe pravitel'stvo» kak novaja model' upravlenija v uslovijah setevogo obshhestva ["Open Government" as a new management model in the conditions of the network society]. Vestnik SPbGU [Vestnik of Saint Petersburg University]. 2013, no. 6, issue 4, pp. 86-93.

Kovaleva N.N. Tendencii razvitija gosudarstvennogo upravlenija informatizacii [Trends in the development of public administration informatization]. Vestnik Saratovskoj gosudarstvennoj juridicheskoj akademii [Bulletin of the Saratov State Law Academy]. 2014, no. 4, pp. 59-63.

Published

2019-01-30

Issue

Section

Сборник научных статей