THE BOTS EXPERTS BASED ON THE PROCEDURAL KNOWLEDGE CREATION INFORMATION TECHNOLOGY
DOI:
https://doi.org/10.20998/2413-3000.2017.1224.4Keywords:
bot, declarative knowledge, expert system, information technology, procedural knowledge.Abstract
Now the world web answers the questions "who?", "what?", "where?" and "when?" fast and completely. But not the question "how?", especially "how to settle emergency situation?” (which refers to procedural knowledge) usually, private user’s advice from various forums is employed as the response. And this is despite the real boom of bots - programs that mimic human action through the Internet interfaces and of the so-called chatbots, that are the programs to provide answers within individual sites. The differences in knowledge representation forms make it impossible to use existing chatbot creation information technologies for dissemination the procedural knowledge in the bot-experts form via Internet. For the problem solution, the original information technology is offered. The article is addressed to IT-specialists, experts in various areas and to heads of the enterprises to use for creating the Internet consulting business or to solve organizational problems in an existing business.
References
Larichev O. I. Teorija i metody prinjatija reshenij, a Takzhe Hronika sobytij v Volshebnyh stranah [Theory and methods of making decision, as Well as the Chronicle of Events in a Magical Land]. Moscow, Logos, 2000. 296 p. ISBN 5-88439-046‑7
Kozoriz A. 10 botov Telegram, kotorye uprostjat vashu zhizn' i razvlekut. [10 bots Telegram, which will simplify your life and entertain]. Available at: https://lifehacker.ru/2016/04/09/10-useful-telegram-bots/. (accessed 08.12.2016)
Smirnov K. Iskusstvennyj konsul'tant na sajt [AI consultant to site]. Available at: http://iblogis.ru/iskusstvennyiy-konsulitant-dlya-sayta.html. (accessed 08.12.2016)
Garfield L. A 19-year-old made a free robot lawyer that has appealed $3 million in parking tickets. Available at: http://www.businessinsider.com/joshua-browder-bot-for-parking-tickets-2016-2. (accessed 08.12.2016)
High R. Jepoha kognitivnyh sistem: princip postroenija i raboty IBM Watson [The era of cognitive systems: the principle of construction and operation IBM Watson]. IBM® Redbook, 2013. 14 p. Available at: http://www.redbooks.ibm.com/redpapers/pdfs/ redp4955-en.pdf. (accessed 08.12.2016)
Bot v zakone [Bot-in-law]. Available at: https://www.facebook.com/ axon.partners/posts/764804203656957. (accessed 08.12.2016)
De Jesus C. AI Lawyer “Ross” Has Been Hired By Its First Official Law Firm. Available at: http://futurism.com/artificially-intelligent-lawyer-ross-hired-first-official-law-firm/. (accessed 08.12.2016)
Hutsa O. M. Lohikoanalitychna ekspertyza rehlamentiv u vyhlyadi tekstu [The Logical analytical examination of regulations in the text form]. Kryms'kyy ekonomichnyy visnyk [Crimean Economic Journal]. 2013, no. 1 (02), vol. 1, pp. 123–127, ISSN 2306 0115.
An engineer. Institutional memory and reverse smuggling. Available at: http://lemming-articlestash.blogspot.com/2011/12/ institutional-memory-and-reverse.html. (accessed 08.12.2016)
Haykin S. NEURAL NETWORKS A Comprehensive Foundation Second Edition Upper Saddle River, New Jersey (Rus. ed.: Haykin Simon Nejronnye seti: polnyj kurs, 2-e izdanie. Moscow, “Vil'jams” Publ. House, 2006. 1104 p., ISBN 5-8459-0890-6)
Carson B. The chat bots are coming, and they will take your jobs. Available at: http://www.businessinsider.com/startup-msgai-wants-to-make-bots-big-2016-3 (accessed 08.12.2016)
Inf-konsul'tant [Inf-consultant]. Available at: http://www. nanosemantics.ru/products/inf-consultant/. (accessed 08.12.2016)
ρBot – konsul'tant dlja kruglosutochnoj podderzhki klientov na vashem sajte [ρBot – consultant for round the clock customer support on your site]. Available at: http://chatbot.tw1.ru/business.htm. (accessed 08.12.2016)
Townsend C., Feucht D. Designing and programming personal expert systems. Blue Ridge Summit, TAB BOOKS Inc. 1986. ISBN 0-8306-2692-1 (Rus. ed.: Townsend C., Feucht D. Proektirovanie i programmnaja realizacija jekspertnyh sistem na personal'nyh JeVM. Moscow, Finansy i statistika, 1990. 320 p., ISBN 5-279-00255-0).
Guca O. N. Znanieorientirovannye tehnologii dlja reshenija organizacionnyh problem v biznese: monografija [Knowledge oriented technologies to solve organizational problems in business: monograph]. Kharkov, “Kompanija SMIT” Publ., 2015. 176 p.
Timofeev V. A., Guca O. N., Shherbina E. A. Informacionnaja tehnologija sinteza i analiza funkcional'nyh modelej interaktivnyh reglamentov [The synthesis and analysis Information Technology of Interactive Regulations Functional Models]. Visnyk NTU "KhPI" [Bulletin of the National Technical University "KhPI"]. Kharkov, NTU "KhPI" Publ., 2016, no. 1(1173), pp. 24–29, ISSN 2311-4738. doi.org/10.7256/2305-6061.2016.4.21456
Downloads
Published
Issue
Section
License
Copyright (c) 2017 Володимир Олександрович ТІМОФЄЄВ, Олег Миколайович ГУЦА, Олена Василівна ПЕРЕСАДА
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Our journal abides by the Creative Commons copyright rights and permissions for open access journals.
Authors who publish with this journal agree to the following terms:
Authors hold the copyright without restrictions and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (CC BY-NC-SA 4.0) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
Authors are able to enter into separate, additional contractual arrangements for the non-commercial and non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
Authors are permitted and encouraged to post their published work online (e.g., in institutional repositories or on their website) as it can lead to productive exchanges, as well as earlier and greater citation of published work.
